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Frequently Asked Questions
Have a question about custom pet product? Read some of the most common inquiries we receive from new and repeat customers.
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FAQ
PetsAccessoryHub (B2B Custom Pet Products)
Yes, we specialize in B2B customization services. You can customize the size, color, logo printing, accessories, and packaging to meet your brand's needs.
Here’s how to place a custom order:
1. Send Inquiry – Contact us with your product idea or requirements (specs, quantity, customization needs).
2. Quotation & Discussion – We provide a quotation and confirm details with you.
3. Sample Making – After confirmation, we produce a custom sample (usually 7–10 working days).
4. Sample Approval – You review and confirm the sample.
5. Production – Once the sample is approved and deposit received, we start bulk production.
6. Inspection & Shipping – Final quality check, packaging, and shipment via your chosen method.
Our standard MOQ is 50 pieces per style per color. It may vary depending on product type and customization requirements.
Samples are usually charged, but the fee can be deducted from the bulk order. Customized samples typically take 7–10 working days.
We use high-quality materials that comply with international safety standards.
Yes, we support Amazon FBA labeling and packaging services to help streamline your logistics process.
Since our products are made-to-order for each client, we do not accept returns or exchanges unless there is a quality issue or error caused by us. Please double-check all details before order confirmation.
We offer sea freight, air freight, and express delivery. You may also use your own freight forwarder if preferred.
Please send us your requirements via our website form or email, and we’ll provide an official quotation within 1–2 working days.
We accept T/T (bank transfer) as our main payment method. For sample orders or small trial orders, PayPal or Zelle is also acceptable.
Normally, we require a 30% deposit before production and 70% balance before shipment.
Our official bank account details will be provided on the proforma invoice.